1. Where do you deliver?
We deliver to eligible destinations supported by our online store.
Delivery availability depends on factors such as your destination, local carrier coverage and product availability.
The available delivery options for your address will be displayed during checkout.
2. How long does order processing take?
Orders are generally processed within 1–2 business days after they are successfully placed and confirmed.
Business days are Monday through Friday, excluding public holidays.
Orders placed on weekends or public holidays will normally begin processing on the next business day.
3. How long does delivery take?
Standard delivery is generally estimated at:
5–7 business days after dispatch.
Please note that this does not include the 1–2 business day processing period.
Delivery times are estimates and may occasionally be affected by carrier delays, severe weather, public holidays, transportation disruptions or other circumstances outside our reasonable control.
4. How much does shipping cost?
Any applicable shipping charge will be displayed during checkout before you place your order.
If free shipping applies to your order or destination, this will also be shown during checkout or on the relevant product page.
5. How can I track my order?
Where tracking is available, tracking information will normally be sent to the email address used when placing your order.
Your shipping confirmation may include:
- Carrier name;
- Tracking number;
- Tracking link; and
- Dispatch information.
Tracking information may take approximately 24–48 hours after dispatch to become active.
If you have difficulty tracking your order, please contact us.
6. What payment methods do you accept?
Available payment methods are displayed during checkout.
Payment options may vary depending on:
- Your country or region;
- Order value;
- Currency;
- Product; and
- Available payment providers.
Please use only the payment methods displayed during checkout for your order.
7. Do you offer Cash on Delivery?
Cash on Delivery (COD) may be available for eligible orders and destinations.
If COD is available for your order, it will appear as a payment option during checkout.
Where COD is selected, payment is generally made to the delivery carrier when the parcel arrives.
Availability may vary depending on the destination, product, order value and carrier.
8. Can I change or cancel my order?
Please contact us as soon as possible if you need to change or cancel an order.
If the order has not yet entered processing or been dispatched, we may be able to assist.
Once an order has been processed or shipped, changes may no longer be possible.
Any statutory cancellation or withdrawal rights available to you remain unaffected.
9. What if I entered the wrong delivery address?
Please contact us immediately if you notice an error in your shipping address.
If your order has not yet been dispatched, we may be able to update the address.
Once your parcel has been shipped, we cannot guarantee that the delivery address can be changed.
Customers are responsible for providing complete and accurate delivery information.
10. What should I do if my parcel is delayed?
Delivery delays can occasionally occur because of:
- Carrier congestion;
- Severe weather;
- Public holidays;
- Transportation problems;
- Regulatory or customs procedures where applicable;
- Incorrect delivery details; or
- Other circumstances outside our reasonable control.
If the estimated delivery period has passed and your tracking information has not been updated for an extended period, please contact us with your order number.
11. What should I do if my parcel appears to be lost?
First, please:
- Check the latest tracking information;
- Confirm that the shipping address is correct;
- Ask other members of your household;
- Check safe delivery locations;
- Check with neighbors where appropriate; and
- Contact the local carrier if tracking indicates delivery.
If the parcel still cannot be located, contact us with your order number and tracking information.
We will review the shipment and provide an appropriate solution where necessary.
12. What should I do if my order arrives damaged?
Please inspect your order after delivery.
If the product or parcel arrives damaged, contact us as soon as possible and provide:
- Your order number;
- A description of the problem;
- Clear photographs of the product;
- Photographs of the packaging; and
- A video showing the issue where appropriate.
Please keep the original packaging until the issue has been reviewed.
13. What if I receive the wrong product or something is missing?
If you receive an incorrect product or your order is missing an item, accessory or component, please contact us promptly.
Please provide:
- Your order number;
- Photos of the product received;
- Photos of the packaging; and
- A photo of the shipping label where available.
After reviewing the issue, we will provide an appropriate solution, which may include replacement, return or refund.
14. What is your return period?
We offer a 30-day return policy.
Eligible customers may request a return within 30 days after receiving their order, subject to the conditions stated in our Return and Refund Policy.
For voluntary returns, products should generally be:
- In the condition in which they were received;
- Unused and undamaged;
- Complete with their original accessories and components; and
- Accompanied by proof of purchase.
15. Do EU/EEA customers have a 14-day right of withdrawal?
Yes.
Consumers in the European Union or European Economic Area generally have a statutory right to withdraw from eligible online purchases within 14 days, without giving a reason, subject to applicable legal exceptions.
This statutory right is separate from our voluntary 30-day return policy.
16. Who pays for return shipping?
For voluntary change-of-mind returns, customers are generally responsible for the direct cost of returning the product.
Customers exercising an applicable statutory right of withdrawal may also be responsible for direct return shipping costs where permitted by law and properly disclosed.
However, reasonable return shipping costs will normally be covered by us when the return is caused by:
- A defective product;
- A product damaged during delivery;
- An incorrect product;
- Missing components or accessories; or
- Another confirmed error attributable to us.
Your reference policy uses the same distinction between customer-paid voluntary returns and merchant-paid reasonable return costs for defective, damaged or incorrect products.
17. How do I request a return?
Where a return request option is available through your customer account or order page, you may submit your request there.
You may also contact us by email:
Please include:
- Your order number;
- The email address used for your order;
- The product you wish to return; and
- The reason for your return.
Please do not send a product back before receiving the applicable return instructions.
18. Where should I send my return?
Approved returns should be sent according to the return instructions provided to you.
Our registered business address is:
Outdoor 2000
Skovduevej 3
2670 Greve
Denmark
Please contact us before sending a return.
19. When will I receive my refund?
Once your returned product has been received and inspected, we will notify you whether your refund has been approved.
For approved voluntary returns under our 30-day policy, refunds are normally issued to the original payment method within 10 business days after approval.
Your bank or payment provider may require additional processing time before the refund appears in your account.
Where a statutory EU/EEA withdrawal right applies, refunds will be handled within the applicable statutory period.
20. Can I exchange a product?
If you would like a different product, model or variation, please contact us.
Depending on availability, we may arrange an exchange or ask you to return the original item and place a new order.
Product availability cannot be guaranteed until the replacement order is confirmed.
21. Are taxes or customs charges included?
Applicable taxes and charges will be displayed during checkout where required.
Depending on the destination and shipping arrangement, international orders may be subject to VAT, customs duties, import taxes or other charges imposed by local authorities.
Where such charges are included in your purchase, this will be reflected during checkout where applicable.
22. Are my payment and personal details secure?
We use Shopify and applicable payment service providers to operate our online store and process transactions.
Payment providers may process payment information according to their own security and privacy procedures.
We will never ask you to send passwords or sensitive payment login credentials by email.
Personal information is handled in accordance with our Privacy Policy.
Your payment reference material similarly emphasizes secure checkout and that customers should never send confidential payment credentials through unsecured channels.
23. How can I contact customer service?
If you have questions regarding products, orders, shipping, delivery, returns, refunds or other customer service matters, please contact us at:
Company: Outdoor 2000
CVR Number: 41002549
Responsible Representative: Michael Thaarup
Address:
Skovduevej 3
2670 Greve
Denmark
Email: michael@dinghyshop.dk
When contacting us about an existing order, please include your order number so that we can assist you more efficiently.