Effective date: August 10, 2026
This Shipping and Delivery Policy applies to orders placed with Outdoor 2000 through our online store.
1. Shipping Destinations
We ship to eligible destinations that are available during checkout.
Shipping availability may depend on:
- Destination country or region;
- Carrier availability;
- Product type;
- Package size or weight; and
- Local delivery restrictions.
If your address is eligible for delivery, the available shipping method and any applicable shipping charge will be displayed during checkout.
2. Order Processing
Orders are normally processed within 1–2 business days after the order has been successfully placed and confirmed.
Business days are Monday through Friday, excluding public holidays.
Orders placed on weekends or public holidays will normally begin processing on the next business day.
Processing may take longer if:
- Payment requires additional verification;
- The shipping address is incomplete or incorrect;
- The product is temporarily unavailable;
- Additional fraud-prevention checks are required; or
- We experience an unusually high volume of orders.
If we require additional information to process your order, we may contact you using the information provided at checkout.
3. Estimated Delivery Time
Standard delivery is normally estimated at:
5–7 business days after dispatch.
The delivery estimate does not include the 1–2 business day order-processing period.
Delivery times are estimates and may vary depending on the destination, carrier and circumstances outside our reasonable control.
Unless a specific delivery date is expressly guaranteed, estimated delivery dates should not be treated as guaranteed delivery dates.
4. Shipping Charges
Any applicable shipping charge will be clearly displayed during checkout before you submit your order.
Where free shipping is available, this will be shown during checkout or on the relevant product page.
The shipping charge may depend on factors such as:
- Delivery destination;
- Order value;
- Product type;
- Package size or weight; and
- Selected delivery method.
No additional optional delivery service will be charged without the customer's consent where such consent is required by applicable law.
5. Cash on Delivery
Cash on Delivery (COD) may be available for eligible orders and destinations.
If Cash on Delivery is available for your order, the option will be displayed during checkout.
Where COD is selected:
- Payment is made when the parcel is delivered;
- Available payment methods may depend on the carrier;
- The recipient may be required to confirm delivery or provide identification; and
- An order may be returned or cancelled if payment cannot be collected.
Cash on Delivery is not guaranteed to be available for every destination, product or order.
6. Order Confirmation
After placing an order, you will normally receive an order confirmation by email.
The order confirmation confirms that we have received your order. It does not necessarily mean that the order has already been dispatched.
Once your order has been shipped, you may receive a shipping confirmation containing available tracking information.
7. Shipment Tracking
Where tracking is available, a tracking number or tracking link will normally be sent to the email address provided with your order.
Tracking information may take approximately 24–48 hours after dispatch to become active in the carrier's system.
In some cases, a local delivery carrier may issue a new tracking number after the parcel reaches the destination country.
If you have difficulty tracking your order, please contact us and include your order number.
8. Delivery Address
Customers are responsible for providing a complete and accurate shipping address.
Please check the following information carefully before completing your order:
- Recipient's full name;
- Street and house number;
- Postal code;
- City;
- Country or region; and
- Telephone number or email address where required for delivery.
If you notice an error after placing your order, please contact us as soon as possible.
We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.
If delivery fails because the customer supplied an incorrect or incomplete address, reasonable redelivery or reshipping costs may apply where permitted by law.
9. Delivery Delays
Delivery may occasionally be delayed because of circumstances such as:
- Severe weather;
- Public holidays;
- Carrier disruptions;
- Transportation delays;
- Customs or regulatory procedures where applicable;
- Strikes;
- Incorrect delivery information;
- Remote delivery locations; or
- Other events outside our reasonable control.
If there is a significant known delay affecting your order, we will make reasonable efforts to provide updated information.
For consumers in the EU, applicable statutory delivery rights remain unaffected. EU consumer rules generally require delivery within 30 days unless another delivery period has been agreed.
10. Lost Packages
If your tracking information indicates that your parcel has been delivered but you cannot locate it, please first:
- Check the delivery location and surrounding area;
- Ask other members of your household;
- Check with neighbors where appropriate; and
- Contact the delivery carrier.
If the parcel still cannot be located, please contact us with your order number and tracking information.
We will review the matter and, where appropriate, work with the carrier to investigate the shipment.
Your mandatory consumer rights regarding delivery remain unaffected.
11. Damaged Packages
Please inspect your parcel and products after delivery.
If your order arrives damaged, please contact us as soon as possible and provide:
- Your order number;
- A description of the damage; and
- Clear photographs or videos of the parcel and product where possible.
Depending on the circumstances, we will provide an appropriate solution in accordance with our Return and Refund Policy and applicable consumer law.
12. Failed Delivery or Unclaimed Parcels
If a parcel cannot be delivered because:
- The address provided was incorrect or incomplete;
- The recipient was unavailable;
- The parcel was not collected within the carrier's collection period; or
- The recipient refused delivery without exercising an applicable legal right,
the parcel may be returned to us.
Where permitted by law, reasonable costs associated with redelivery or reshipping may be charged to the customer when the failed delivery was caused by information or circumstances for which the customer is responsible.
This does not affect statutory withdrawal rights or rights relating to defective, damaged or incorrectly supplied goods.
13. Taxes, Customs and Import Charges
Where applicable, taxes, customs duties, import charges or other mandatory fees will be handled or displayed in accordance with the information provided during checkout.
Any charges that are not included in the purchase price will be communicated where required by applicable law.
Customers are responsible for providing any information reasonably required for delivery or customs processing.
14. Returns and Refunds
Returns, withdrawal requests and refunds are governed by our separate Return and Refund Policy.
Please review that policy for information regarding:
- Our 30-day return policy;
- EU/EEA statutory withdrawal rights;
- Return shipping costs;
- Defective or damaged products; and
- Refund processing.
15. Contact Us
If you have questions regarding shipping, delivery or tracking, please contact us:
Company: Outdoor 2000
CVR Number: 41002549
Responsible Representative: Michael Thaarup
Registered Address: Skovduevej 3
Postal Code and City: 2670 Greve
Country: Denmark
Email: michael@dinghyshop.dk